Client Query - Backordered Item Disappeared from Back Order Manager

Client Query - Backordered Item Disappeared from Back Order Manager

Problem/Question

An item on backorder has disappeared from Back Order Manager although it hasn't been assigned and stock is now available. Why is this and how do I allocate the stock?

Solution

This has happened as a user has clicked the Exclude from Back Order option on the Grid Actions menu within [Back Order Manager], probably without realising. The act of doing this means the system will never allocate stock to the order automatically and, it will also be removed from the list in [Back Order Manager] - this is irreversible. Stock is then allocated to other orders on a first come first serve basis (oldest order first).

If you open the sales order and the row is shown in dark pink, the system is informing you that stock is available but it is not being allocated to the order.

To allocate stock:
  1. Open the Sales Order
  2. Green selecting the row to be allocated the stock.
  3. Click the orange Grid Actions button.
  4. Select Allocate Stock.