Delete a Payment from a Sales Order

Delete a Payment from a Sales Order

Overview  

If you add a payment incorrectly and wish to delete it, this video describes the process. A step by step guide can be found below the video.




Steps 

  1. Ensure the Sales Order is in Edit mode.
  2. Go to the Payment tab.
  3. Green select the payment line to be deleted.
  4. Use the Del button to remove the payment line.
  5. You can then either edit the remaining payment or add another part payment line to replace the one that you have deleted. 

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