Delete an Unshipped Order

Delete an Unshipped Order

Overview

Sometimes you may need to delete an order which has not yet been despatched.

Usage

As long as you haven't shipped anything, the steps below will remove the order as well as any payment linked to it.
  1. Open up the sales order
  2. Select the Payment tab and note the payment date and amount.
  3. Click Actions and select Go to Customer.
  4. Select the Statement tab.
  5. In the right hand table, locate and green select the payment noted in step 2.
  6. Click Actions and select Delete payment.
    1. You will get a popup to confirm.
  7. Close the customer record.
    1. You will be taken back to the sales order.
  8. Click the black Reload button.
  9. Click Delete.
    1. Confirm any popup.


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