Following a recent update to EKM, on a per-site basis EKM determine if the prices sent to KCC are Net or Gross, up to now all customers have been using Gross.

However there is a separate "tax call" we can do which will return information including "products_include_tax" and this value can be used to determine if the prices we then receive in the EKM order file are net or gross, we only have to do this once and then store the value against their channel configuration. This means we have two options.

a) the customer changes their EKM setting to Gross (far from ideal)

b) we change the integration, (this will take some time to get implemented).

We will be implementing option (b) as quickly as we can, but the customers affected will need to cope in the mean time by following the guide here, EKM Order Value issues.