Error code 12002 (eBay channels)

Problem

When linking to my eBay channel I receive an error code 12002.

Solution

This issue occurs due to a connectivity issue between KCC and eBay. Commonly it is due to the channel not being enabled when the Begin Auth button is selected. However, if you are attempting to authenticate the channel, this error appears because pop-ups are being blocked and the process is timing out. You may need to disable ad-block or pop-up blockers temporarily when initially integrating any eBay accounts with KCC.

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