How can I set the system to take a payment for the full order value?
Question/Problem
If a customer has paid for a sales order but we don't have stock, why can we not allocate the full payment?
Resolution/Solution
This is to do with how your system values have been set up and the steps below should resolve this issue.
- Go to [System Setup | System Values | Sales].
- Enable the Take Full Payment toggle
- When enabled this option will take full payment irrespective of stock status.