Overview
This article explains how Khaos Control Cloud billing works, including how invoice dates are set and how credits are applied. It is designed to help you plan ahead and avoid any unexpected charges.
When will my invoice be raised?
Invoices for Khaos Control Cloud (KCC) are raised on a rolling 30 day cycle.
This means:
- Invoices are not issued on a fixed date each month
- Each new invoice is raised 30 days after the previous one
- The billing date may move slightly earlier or later over time
Example
- 19 May → next invoice around 18 June
- 18 June → next invoice around 17 July
Where can I check my next invoice date?
You can always see your exact upcoming invoice date in your system:
- Go to the main screen
- Look under T&Cs
- Check the “Next Billing Date”
This is the most accurate date to use when planning payments or purchasing credits.
How credits work
If you are using credits:
- Credits must be purchased before an invoice is raised
- Once an invoice has been generated, it will follow the standard payment process
- Credits cannot usually be applied to invoices that have already been raised
Planning ahead
To avoid any issues:
- Check your Next Billing Date regularly
- Make sure any required credits are purchased in advance of that date
- If you are unsure, contact support and we can confirm your next billing date for you
If something doesn’t look right
If you believe there has been confusion about your invoice timing, please contact our team.
We will review the situation with you and make sure everything is clearly explained so you can plan ahead with confidence.
Our aim
We aim to keep billing as clear and predictable as possible. If anything is unclear, we are always happy to talk it through and make sure you have full visibility going forward.