How To Delete An Issued Credit Note
Credits can not be unallocated from suppliers, and you can not delete credit notes that have been issued.
To rectify this you will need to use your SP Ledger;
- Accounts
- Sales and Purchasing Ledger
- New
- Use the Lookup dialog box to locate the supplier that has the incorrect credit note
- A new row is added to the grid for the selected supplier.
- Post: ticked.
- Crd: unticked.
- S/P: enter S .
- Nominal: nominal account to post entry against.
- InvDate: the date of the invoice.
- Note: if the invoice date is today's date then a warning message will appear.
- TaxRT: Exempt.
- Gross: Enter the amount of the credit note.
- Description: add a note to explain that the entry is to counter an incorrect credit note.

6. Click the disk icon is the button bar's SAVE button to save the transaction acknowledging any warnings.
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