Client Query - How to Re-authorise your eBay Token
Question/Problem
eBay token has expired, how can I re-authorise it?
Resolution/Solution
To re-authorise you eBay token follow the below steps:
Steps
- Open the Channels area of the system.
- Select your eBay Channel that you need to reauthorise the tocken for.
- Click Begin Auth
- You will get a second browser tab or window open.
- Follow the on-screen prompts in this new window / tab to re-connect to your eBay seller account.
- Click Complete Auth.
- Follow any on-screen prompts.
- Click Save Channel.
Your channel will now have been updated with your new token.
Related Articles
eBay error code 932
Problem Channel not working and error message "Error 932: Auth token is expired, User needs to generate a new token for this application" is displayed in the Feedback | Notifications tab. Solution There are several reasons why the ebay token has ...
Channel Orders Not Importing (Token Expiry)
Question/Problem Channel orders not importing from channel but were importing yesterday. Resolution/Solution Although this could be for a number of reasons, a sudden stop of orders importing suggests an authentication issue. Certain channels only ...
KCC eBay Integration Guide
Before You Begin This document is intended to be used as a resource alongside the How To Set Up an eBay Channel and How To Control Stock Levels On Your Channel videos on our Support Portal which we highly recommend you watch beforehand. By default, ...
Error code 12002 (eBay channels)
Problem When linking to my eBay channel I receive an error code 12002. Solution This issue occurs due to a connectivity issue between KCC and eBay. Commonly it is due to the channel not being enabled when the Begin Auth button is selected. However, ...
Set Up an eBay Channel
Overview This video explains how to set up a new eBay channel in Khaos Control Cloud. This video should be used in conjunction with the KCC eBay Integration Guide and the How To Control Stock Levels On Your Channel video.