Imported order with no payment

Imported order with no payment

Overview

Order imported from channel has no payment details attached and can not be processed in Sales Invoice Manager.
It is worth checking your channel configuration to see if you are allowing unpaid orders to be imported.
If you are only importing paid orders we would recommend confirming with your bank that a payment has been received before proceeding.

Usage

To proceed you'll need to add a manual payment to the sales order. To do this:
  1. Go to the sales order and click Edit.
  2. Select the PAYMENT tab.
  3. if there is a payment line that covers the price of the order (including delivery):
    1. Green select the payment line and click Manual Auth Code.
    2. In the popup dialog enter the reference of the payment as it is shown on your channel - using this reference will make reconciliation easier.
    3. Click Continue followed by Save Sales Order.
  4. if there no are payments, or the current payment does not cover the full order price:
    1. Click the +New.
    2. In the newly created row select a payment bank account, payment method and enter a payment amount.
    3. Click Manual Auth Code.
    1. In the popup dialog enter the reference of the payment as it is shown on your channel - using this reference will make reconciliation easier.
    2. Click Continue followed by Save Sales Order.

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