Incorrect Stock Levels Pushed to Channel(s)

Incorrect Stock Levels Pushed to Channel(s)

Question/Problem 

Channel stock levels are not correct.

Resolution/Solution 

This happens if an item is created on an ecommerce site (channel) with a quantity not matching that in Khaos Control Cloud (KCC) or if the stock level is manually adjusted from within the channel itself. In either situation one of the following methods will fix the issue.

Method 1

From within KCC adjust the stock level of the affected item(s) by 1 and then adjust it back to the correct quantity, remembering to save in between adjustments.

Method 2

  1. In the stock item list green select the affected stock items.
  2. Click the orange Grid Actions button.
  3. Click Mark Stock Items as Changed.
When the system next synchronises, the stock levels will be updated correctly due to a change in the levels of stock. 

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