New & improved emailmanager

New & improved emailmanager

 

In KCC the email manager screen and domain registration has changed.

 Email Manager

Within the email manager screen (Dashboard > Email Manager) there is now a new way to view information with a clearer chart and an easy way to search for emails sent by Khaos Control Cloud.

Within this screen, you will now find a grid with sort columns, search, filters, and a table of information about messages sent.

By default, the information loaded will be from one week onwards.

The columns are:

  • Status (either queued, failed, delivered)
  • The last attempted date of action, either send or retry
  • The subject of the email
  • The recipient
  • The name of the sender and the email the sender used
  • A view column, of which can be opened to view the email in detail

Upon the view button being clicked you will see a HTML copy of the email in it’s emailed form. This will show the attachments sent, the body of the email used and extra details such as when the email was sent, why it failed, when it was delivered and if any retries were actioned.

Attachments can be downloaded at a touch of a button.

 Additional Actions

  • Emails can be cancelled if queued, resulting in emails being stopped before they leave the application. This comes in handy to validate what’s going out and performs based on the Sending Frequency in System Data > Doc & Email setting > Email Settings
  • If an email has moved on from the queue, the user is able to resend the email to either a new email address or the existing address, this comes in handy for sending copies or correcting the flow of emails based on bad email address entry

Additional Stats

The database for Email Manager shows additional messaging such as:

  • Deliverability; which shows how likely emails are to reach the customers inbox based on reputation of bounce rates etc. A high bounce rate and being flagged as spam will impact this stat and to improve the stat you must ensure that emails are entered correctly, go to the right inbox first time and ensure your KCC mailing lists are as clean as possible
  • The email manger will also show alerts based with a red indicator, this will normally populate if problems are being experienced, such as an unverified domain

 

 Registering domains

The way that domains are added to KCC have changed slightly to make it easier for users to copy DNS records and verify their own domain.

The changes can be seen in System Setup > Doc & Email Settings > Email Settings and Add a Domain

 An example of how the new domain verification screen and be seen below:

 The aim of this is to allow users to compare their current DNS settings with what is expected so that they can get verified as quickly as possible.

Multiple domains can also be managed here with their own verification, own settings and names.

 The way these domains are used throughout the system have not changed, the main purpose of sending invoices, statements and sales acknowledgement at a click of a button in various screens.