Client Query - Non-Physical Item on Re-Order List

Problem/Question

Is it normal for a non physical item to be listed in the On Orders List?

Solution

A non-physical item could be a digital licence or a product that needs to be received (maybe via email), and to allow for this the system will display them on the On-Order list.

If the item is required on a Purchase Invoice it will populate it automatically from the Delivery Note.

If it is not required on a Purchase Invoice, you can select the item in the On Order list, click Actions and select Mark Final Delivered. It will then be removed from the original Purchase Order and will not appear on the Purchase Invoice.