Payment For Channel Going to Wrong Bank Account
Overview
The payments for my channels are going to wrong bank accounts
Configuration
The below steps inform you how to assign a specific bank account to a channel
Steps
- Open the channel you want ot link to the bank account.
- Click Edit.
- Scroll to the bottom left hand grid (Channel Order Types) click the payment method to use a specific bank account.
- In the bottom right hand grid click +New.
- In the popup select Payment Bank Account.
- Click OK.
- It will now be in the right hand grid (Default Values For Order Type).
- Click the magnifying glass on the new 'Payment' row in the right hand grid.
- In the popup select the bank account sales order payments from the channel should be paid in to.
- Click OK.
- Save Channel.
Repeat the above steps for each channel and payment method shown in the Channel Order Types grids.
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