Refunding the Postage on an Order?

Refunding the Postage on an Order?

Overview  

You can refund just the postage on a Sales Order if it was mistakenly added.

Usage

This would need to be done as a credit note. To do this:

Steps 

  1. Go to the original sales order.
  2. Click Actions and select As Credit Note (This in the the Copy Sales Order section of the menu).
  3. In the product lists of the credit note, set the NET UNIT to 0 for all products.
  4. Set the delivery charge as the amount to be refunded.
  5. Click Save Sales Order.
  6. Click Actions followed by Go to Sales Invoice.
  7. Click Actions followed by Print Credit Note
    1. This step produces the credit note.
  8. Click Actions and then click Move Next.
  9. Click Actions followed by Issue Credit Note.

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