Returned item refund at price paid

Returned item refund at price paid

Overview  
You can raise a refund for an item at the price that was originally paid by the customer.

Usage

You can see the items a customer has purchased in the [Customer Service | Product Analysis] screen.

Steps 

  1. Go to [Company] and select the customer you wish to refund.
  2. Select the [Customer Service | Product Analysis] tab.
  3. Use filters to show the stock item in question.
  4. Click the three dots at the right hand side of the row of the stock item.
  5. Select Go To Sales Order.
  6. In the Sales Order screen select the item being returned or refunded.
  7. Click Actions and select Create Customer Return Note.
    1. This will populate the return note with the price paid on the original sales order.
  8. Process return / refund as per the appropriate guide here, Returns Guides.