Shopify orders are importing with incorrect amounts

Shopify orders are importing with incorrect amounts

Problem
Shopify sales orders are importing with incorrect amounts. 

Cause
The Shopify shop is set to not calculate VAT when the country in Khaos Control Cloud is set to calculate VAT or the items are set to calculate VAT.

Solution
How to fix this for UK
Either correcting the shopify shop to calculate VAT or to make sure the items that you sell are 0 vat or changing the country in [ System Setup | System Data | Countries ] to not pay VAT.

How to fix for rest of the world to either pay tax or not
You need to make sure that sales orders for the rest of the world don't pay tax by un-ticking the Tax column for the country, or countries, in  [ System Setup | System Data | Countries ]. 
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