Synchronising to Xero Error - Contact Already Assigned

Synchronising to Xero Error - Contact Already Assigned

Question/Problem 

When Synchronising with Xero the following error is displayed "A validation exception occurred. The contact name **** is already registered to another contact":



Cause

The error message is stating that you already have a contact by that name in Xero and this most commonly occurs due to contacts being created in Xero independently of KCC.

Resolution/Solution 

In order to correct this you will need to alter one of the records either in Xero or KCC

Steps 

  1. Amend the contact in Xero, such as placing a full stop at the end.
  2. Retry the synchronisation.
    1. Repeat both steps if not successful.
  3. Once the synchronisation from Khaos Control Cloud is successful, it would be wise to merge these new 'duplicates' (we would suggest keeping the latest one created by Khaos Control Cloud to ensure that the system will match on this when subsequent synchronisations are run).
  4. From within KCC go to [CRM | Customer Management].
  5. Filter the grid to show the customers where the errors occurred - this may be more accurate by using the postcode filter.
  6. Green select the original customer and the new amended customer.
  7. Click Actions followed by Merge Companies (Manual).
  8. in the popup, select the newest entry as the primary and ensure the Deactivate options are enabled.
  9. Click OK.

    • Related Articles

    • Error - List of Xero Error Messages

      This page contains a list of Xero error messages and links to the pages that describe the error and how it is dealt with. Account Numbers/Codes A Validation Exception Occurred - The Account Number Already Exists Error message "A validation exception ...

    • Xero Error - Pending invoices not exported or payments are not imported

      Question/Problem When Synchronising with Xero not all pending invoices are exported or payments imported. Cause There could be many reasons why this could occur but we have listed the two most common below. Resolution/Solution 1 If your Xero ...

    • Xero Integration Guide

      Integrating with Xero Introduction This guide details the steps required to enable and configure your Xero Integration in Khaos Control Cloud in order to start exporting information to your Xero account. There are help videos in the different ...

    • Xero Error - Not Connected

      Aim If you have a Xero error stating that your status is not connected, you need to disconnect from your Xero accounts and then reconnect. Steps 1. Log into you Xero account. 2. Click on the button in the top right and select Manage connections from ...

    • A Validation Exception Occurred - The Account Number Already Exists

      Question/Problem Invoices will not sync with Xero and the following error is displayed: A validation exception occurred The Account Number already exists, please enter a different Account Number. Cause This error commonly occurs due to a mismatch in ...