Xero Error - Pending invoices not exported or payments are not imported

Xero Error - Pending invoices not exported or payments are not imported

Question/Problem 

When Synchronising with Xero not all pending invoices are exported or payments imported.

Cause

There could be many reasons why this could occur but we have listed the two most common below.

Resolution/Solution 1

If your Xero integration was previously working this may be due to the limits of the API so try again after a few minutes, if no success try again after 2 hours and if the issue still persists please email support@khaoscloud.com with the specific details of which invoices / payments are not syncing.

Resolution/Solution 2

if you are newly integrating Xero in to your KCC system it is essential you follow the guide as missing a step can result in the integration not working. You can find the guide here, Xero Integration Guide. Please ensure you have followed the Before You Begin section of the guide as this contains essential steps. If you have followed the guide and Xero still does not work correctly please contact support@khaoscloud.com who will assist. We can set up the integration for you as a chargeable service, please contact support@khaoscloud.com to arrange this.

Resolution/Solution 3

The email address in the correct format is compulsory for Xero to sync correctly. If it isn't in the correct format, for example a '.' ,then the sync will fail.


    • Related Articles

    • Error - List of Xero Error Messages

      This page contains a list of Xero error messages and links to the pages that describe the error and how it is dealt with. Account Numbers/Codes A Validation Exception Occurred - The Account Number Already Exists Error message "A validation exception ...

    • Xero Integration Guide

      Integrating with Xero Introduction This guide details the steps required to enable and configure your Xero Integration in Khaos Control Cloud in order to start exporting information to your Xero account. There are help videos in the different ...

    • Usage with Accounts Package Integration

      Overview When integrated with an accounting package it is essential that you keep the following two rules in mind: KCC controls your stock, its value and your orders. Although it can be used for some accounts functions, for example debt management, ...

    • Creating Authorised Invoices when Synchronising With Xero

      Overview This video explains the use of the 'Create Authorised Invoices' toggle in the Xero synchronisation screen Steps When this feature is enabled all invoices sent to Xero from Khaos Control Cloud will automatically be marked as authorised within ...

    • Allocate a Payment or Credit to an Invoice

      Overview This video explains how to allocate a payment to either a purchase invoice or a sales invoice in the company statement screen. Although the video shows you how to allocate one payment, or credit, to an invoice you can use the same process to ...