The Shipping Process

The Shipping Process

Overview

The below will explain the shipping process in KCC, including generating shipping labels.

Usage

The process is identical for all couriers although Royal Mails Click & Drop service requires the labels to be printed from your Click & Drop manifest.

Method One

  1. With orders in the Shipping stage of Sales Invoice Manager click Actions followed by Confirm Shipment.
    • This will open the Confirm Shipment screen.
    • If you are happy the system is selecting the correct courier go to step 6 (the orders will not be lilac).
  2. Click Edit and then green select the orders in the top grid and double click them.
    • They will move to the Shipped grid beneath.
  3. If the system hasn't selected the correct courier you can change this in the Courier column.
  4. Click Save Screen and then click the Red X.
    • This will take you back to Sales Invoice Manager.
  5. Go to the Shipping stage again.
  6. Green select all of the lilac orders (these will the ones confirmed in step 2).
  7. Click Actions followed by Assign to Courier.
    • Your labels should print almost immediately.

Method Two (Single label (box) shipments only)

  1. Open Quick Despatch.
  2. Green select a single order in the grid.
  3. Click Actions followed by Pick / Pack Verification.
  4. In the popup check the courier is correct or change if needed.
  5. Click Process.
    • Your label should print almost immediately.

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