Client Query - There are Duplicate Orders Showing on the Customer Services Screen

Client Query - There are Duplicate Orders Showing on the Customer Services Screen

Problem/Question

Why does my  customer services screen show duplicate orders?

Solution

It isn't, these are not a duplicate orders but rather the same order with multiple shipments (invoices).

The Customer Services grid is broken down into 3 sections: Sales Order, Invoice(s), Shipment.
  1. The left hand section is for Sales orders -  if multiple rows are for the same sales order they will have the same total.
  2. The middle section is for Invoices - this displays the value of each invoice.
  3. The right hand section is for Shipments - this details when a particular invoice was shipped and they are listed in the order of issue.