Crediting, Invoicing & Statements
How To Delete An Issued Credit Note
Credits can not be unallocated from suppliers, and you can not delete credit notes that have been issued. To rectify this you will need to use your SP Ledger; Accounts Sales and Purchasing Ledger New Use the Lookup dialog box to locate the supplier ...
How do I pay my supplier who is in USD but I pay them in Sterling?
Question/Problem How do I pay my supplier who is in USD but I pay them in Sterling? I send my supplier purchase orders in their currency, i.e. Euro, USD etc, but I pay them from my Sterling bank account. How does that work? Resolution/Solution When ...
I mistakenly issued a Credit Note in the wrong tax year
Problem I mistakenly issued a Credit Note in the wrong tax year. Solution Unfortunately, this can't be undone or deleted. The best thing to do in this instance is to create an SP Ledger entry for the same date that reverses the bad credit note. When ...
Print a Supplier Payment Remittance
Overview This video explains how to print a supplier payment remittance in Khaos Control Cloud and step by steps can be found beneath the video. Steps Open the Statement tab of the Supplier record. If not already done so, record a payment to the ...
Can we edit a Purchase Order after the Purchase Invoice has been posted to the accounts
Question/Problem Quantities have been incorrectly entered on a PO but I have posted the purchase invoice to my accounts, is it possible to amend the PO even after it has been marked as delivered? Resolution/Solution This is a complex issue and you ...
Reprint Invoices More Than 1 Year Old
Overview Sometimes you may need to reprint invoices from prior to the last financial year. Usage 1. Open the Company record. 2. Open their Customer Services -> Sales Orders/Invoices screen. 3. Set the date filter, or you can turn it off. You can also ...
Client Query - Can I print historic sales orders?
Question/Problem I need to print a historic sales invoices but it doesn't show in Sales Invoice Manager. Resolution/Solution This can be done from within the Customer Service tab of the company record: Steps Customer screen Open the Company record. ...
Retrospective Posting of Purchase Invoices
Problem/Question I need my purchase invoices for the year to be posted to the accounts as I did not realise this needed doing for my tax return, can KCC technicians do this in bulk for me? Solution Unfortunately we do not offer any assistance with ...
How can I set the system to take a payment for the full order value?
Question/Problem If a customer has paid for a sales order but we don't have stock, why can we not allocate the full payment? Resolution/Solution This is to do with how your system values have been set up and the steps below should resolve this issue. ...
Order payment in wrong bank account
Overview Imported orders from a specific customer has their payments going in to the wrong bank account. Resolution/Solution There are three potential workarounds for this issue depending on the circumstances. Workaround 1 Journal between the two ...
Enter a Company Opening Balance
This video will show you how to enter opening balance for customers or suppliers. It is essential that you ensure that relevant nominal accounts are set up in your system, this can be skipped if previously carried out. Creating the opening balance ...
Simulating a Contra Account
Overview In accounting terms, a contra account is used to offset the value of another transaction for example, when the same company is both a supplier and a customer, for example: You have sold goods to the value of £600 to a customer. The customer ...
Client Query - How Can I See Old Sales Invoices?
Problem I want to be able to see old sales invoices as I have to keep all sales invoices for 7 years by law. Solution There are two methods of locating older sales invoices: Customer screen Open the Customer record. Open their Customer Services -> ...
Review a Customer's Statement Screen
Overview This video describes the information in a customer, or a supplier's, statement screen in Khaos Control Cloud. There is information below the video about what options are available from this screen. Usage The company Statement screen allows ...
Deleting a payment in a Company’s Statement
Overview This video explains how to delete a payment in the company statement screen. Step-by-step instructions are below the video. Steps Open the company record. Open the Statement tab. Check that the payment hasn't already been allocated to an ...
Allocate a Payment or Credit to an Invoice
Overview This video explains how to allocate a payment to either a purchase invoice or a sales invoice in the company statement screen. Although the video shows you how to allocate one payment, or credit, to an invoice you can use the same process to ...
Add a New Payment to a Company Statement
Overview Adding a new payment that can then be allocated to an invoice, for either a customer or supplier, is covered in the video below. A step by step guide can be found below the video. Steps Open the Customer/Supplier record. Go to the Statement ...
Setting Up Credit Review Methods
Overview This video will show you how to set up the methods you want to use to credit review your customers. A step by step guide can be found below the video. Steps In System Setup, open System Data. Double click on the Credit Review Method line to ...
Khaos Control Cloud Setup Guide - System Data - System Payment Types
Overview This page is intended to compliment the training you undertake to help you set up your Khaos Control Cloud for your business. The Help menu is also available by clicking on the yellow question mark button in the top right of your screen or ...
Set Up Invoice Priorities
Overview This video will show you how to set up the invoice priorities you want to use in the system. Invoice Priorities help identify sales orders in the Sales Invoice Manager that may require special attention, for example if they are same day ...
Khaos Control Cloud Setup Guide - System Data - Credit Review Method
Overview This page is intended to compliment the training you undertake to help you set up your Khaos Control Cloud for your business. The Help menu is also available by clicking on the yellow question mark button in the top right of your screen or ...
Khaos Control Cloud Setup Guide - System Data - Invoice Priorities
Overview This page is intended to compliment the training you undertake to help you set up your Khaos Control Cloud for your business. The Help menu is also available by clicking on the yellow question mark button in the top right of your screen or ...
Khaos Control Cloud Initial Setup Guide - System Values - Accounts Tab
Overview This setup guide is designed to work alongside the training you undertake to help you set up your Khaos Control Cloud for your business. There are tooltips available to describe each option within the application itself, just hover your ...
Configuring Accounts Settings in System Values
Overview This video explains how to use the Accounts settings in System Values. There are step by step instructions below the video. Steps Go to [System Setup | System Values | Accounts]. Click Edit. Set the options as required. Use the guide here, ...
Unallocate a Payment or Credit from an Invoice in a Company's Statement
Overview To unallocate a payment or credit note from a company's status, for example if you have allocated the credit or payment to the incorrect invoice, follow the steps in the following video. A step by step guide can be found below the video. ...
Produce a Statement for a Customer
Overview You can easily produce a pdf statement that can then be emailed or posted to the customer. This video explains how you can do this and there are step by step instructions below the video. Steps Open the Company Record . Use the Actions menu ...