Backorder Management
Client Query - Unassign Stock in Back Order Manager?
Problem/Question How can I unassign stock in Back Order Manager? Solution This can be done with just one filter needing to be changed. Open [Despatch | Back Order Manager]. Click the Filters button and set the Unassigned Items toggle to off. Your ...
Client Query - How Can I View Back Orders for a Specific Sales Order?
Problem/Question From within a sales order how can i view any outstanding backorders? Solution From within the sales order: Click Actions. Select Go To Back Orders. This option will take you to the back order manager, pre-filtered to only show back ...
Client Query - Stock Not Assigning to Sales Orders
Problem An order is in awaiting stock even though stock is available. Solution The first thing to check is that KCC knows there is stock available. Go to the stock item record. Click Actions followed by Show Site Levels. This will show you what site ...
Filter Back Order Manager by Current Stock Item
Overview When using the Back Order Manager you can easily filter the grid by the current stock item. This video explains the process and there are written instructions below: Steps Go to [Despatch | Back Order Manager]. Click the stock Item you wish ...
Filter Back Order Manager by Current Sales Order
Overview If you're using the Back Order Manager you may wish to filter by sales order to see what items the sales order does have allocated. This video explains how to do this. Steps Go to [Despatch | Back Order Manager]. Click the order you wish to ...
Viewing the Back Order Requirements for a Specific Stock Item
Overview This video will show you how to see the back order requirements for a stock item. A step by step guide can be found below the video. Steps Open the item's Stock Record. Using the Actions menu, select Back Orders. The Back Orders Management ...
Controlling the Release of Back Ordered Items when Creating a Delivery Note
Overview When you're booking in stock using a Delivery Note, it is possible to control how many items will be reserved for back orders. This video explains how you do this. A step by step guide can be found below the video. Steps Open or Create an ...
Unallocate Stock From a Sales Order in Back Order Manager
Overview There maybe times when you wish to unallocate stock from an order, for example to fulfill more urgent orders. The process is described in the video below and there are written instructions beneath: Steps Go to [Despatch | Back Order ...
Toggle Postpone Assignment Flag in Back Order Manager
Overview If you don't want to tie up stock on a sales order with a delivery date in the future, you can postpone the assignment of the stock in the Back Order Manager. This video describes the process you need to follow and there are written ...