Shipments
Client Query - Courier Rejecting Order due to Incorrect Stock Item Weights. How can I Change this?
Question A Sales Order is rejected by a courier because the item is too heavy to be shipped with them. In reality it is not too heavy and the user has changed the weight on the stock item’s page to fall below the maximum. Why will it still not ...
Client Query - Assign Specific Courier Service for a Specific Customer
Problem Is it possible to assign a specific courier service for a specific customer? Solution Yes, by using a specific Company Class for the customer and modifying your [Courier Bandings] table. Create a new company class in [System Data | Company ...
Client Query - Part Shipped Web Orders
Question When part shipping an order where child components are not yet shipped, Khaos Control Cloud is setting the status as shipped on the channel even though there are still unshipped items. Why is this? Solution By design, the system will send an ...
Set Couriers Based on Volume
Overview This video explains how to set couriers based on the volume of the order being shipped. Step by step instructions can be found below the video. Steps Go to [System Setup | System Data | Courier Bandings]. Click Edit. Populate the Volume Low ...
Client Query - Hide Redundant Couriers
Problem I have changed my courier but I am unable to remove them from KCC. How can remove them from my system to prevent them from being mistakenly selected? Solution It is not possible to remove couriers from system once they have been used because ...
Client Query - Shiptheory Process
Question I am integrated with Shiptheory, how do I know what courier is being used? Solution This depends on your Shiptheory setup. If you have followed the guide here, Setting up Shiptheory, and have specified service codes then your KCC system will ...
Client Query - Consignment ref not being sent to my channel
Question Consignment references are not being sent up to my channel. Solution This will only happen once the order has had its shipment confirmed and the consignment reference has been registered against the order. The movement of the order from ...
Client Query - Incorrect Courier Being Selected
Problem My courier banding is set up but KCC is still not choosing the correct courier. Solution The courier bandings table works in conjunction with the On Import Reassess and the On Invoice Reassess options within the Couriers table. It will also ...
Client Query - Move With Items have Incorrect Weight sent to Courier
Problem When sending order details to a courier, the weight for move with relationships is incorrect. Solution The weight of Move With parent items is excluded and only the child items weights are provided. Ensure the weight of the child items are ...
Client Query - Invoice numbers for part-shipping
Question Is there anyway the system can use the Ass Ref if one order is shipped in multiple shipments? Solution No, your invoice numbers will then not be unique and this is against the law. When doing part shipments each shipment will be given a ...
Client Query - Channel Orders Using Incorrect Courier
Problem Customer placing orders on channels have an option to choose delivery preference and that information is not automatically being used in Khaos Control Cloud. Solution This occurs as your channel order types have not been fully specified in ...
Client Query - Can KCC Select a more Appropriate Courier?
Problem How to get KCC to select the best courier. Part shipments are being allocated the original courier based on the entire order. Solution For this to occur it is essential that you have both 'On Import Reassess' and 'On Invoice Reassess' options ...
Client Query - Incorrect DPD Service Being Used
Problem The KCC courier integration selecting wrong DPD service for orders. Solution In [System Data | Couriers] table select the DPD entry that is not selecting the correct service. Click Actions then select Courier Config. Ensure the Network Code ...
Configuring Postcodes
Configuring Postcodes Postcodes are used in several areas of the system, from setting up couriers to matching to delivery address postcodes on sales orders. This video explains how postcodes are used when assigning couriers, How To Use Postcodes to ...
Using Postcodes to Assign Couriers
Overview This video explains how postcodes can be used to assign couriers to outgoing orders, for more information about how the postcode matching works see Configuring Postcodes. Written instructions are provided below the video. Steps Go to [System ...
Client Query - When Assigning to Courier Nothing Happens
Problem: When the customer uses Assign to Courier nothing happens and nothing is sent to the courier. Solution: Check the invoices for locked records select * from invoice where record_locked >0 update invoice set record_locked = 0 where invoice_id = ...
Client Query - How do I produce Courier shipping Labels (including return labels)?
Problem How do I produce Courier shipping labels? I need to send a returns label out with my order, how do I do this? Solution When you select 'Assign to Courier' from [Sales invoice Manager] or select 'Process' from within [Quick Despatch] one of ...
Client Query - Delivery Rates not being Applied
Problem When creating a new sales order, my delivery rates table does not seem to be getting used. Solution This commonly occurs due to 'gaps' in the condition values of the Delivery Rates table. When setting up the delivery rates table it is ...
Client Query - Incorrect Service has been used when an invoice has been sent to DPD
Problem When the invoice is being presented to the courier, the service you have selected for shipping in Khaos Control is not the same as that which the courier is using. Solution Please make sure the network code differs for each courier ...
Set Up Courier Groups
Overview You can specify which courier service to use for your imported orders by using courier groups. Usage In System Setup, open System Data. Double click on the Courier Groups line to open the table. Enter Edit Mode. Use the New button to add new ...
Khaos Control Cloud Setup Guide - System Data - Stock Delivery Surcharges
Overview This page is intended to compliment the training you undertake to help you set up your Khaos Control Cloud for your business. The Help menu is also available by clicking on the yellow question mark button in the top right of your screen or ...
Khaos Control Cloud Setup Guide - System Data - Courier Groups
Overview This page is intended to compliment the training you undertake to help you set up your Khaos Control Cloud for your business. The Help menu is also available by clicking on the yellow question mark button in the top right of your screen or ...
Khaos Control Cloud Setup Guide - System Data - Delivery Rates
Overview This page is intended to compliment the training you undertake to help you set up your Khaos Control Cloud for your business. The Help menu is also available by clicking on the yellow question mark button in the top right of your screen or ...
Khaos Control Cloud Setup Guide - System Data - Courier Banding
Overview This page is intended to compliment the training you undertake to help you set up your Khaos Control Cloud for your business. Please Note: You do not need to set up the Courier Bandings table if you do not wish Khaos Control Cloud to make a ...
Khaos Control Cloud Setup Guide - System Data - Couriers
Overview This page is intended to compliment the training you undertake to help you set up your Khaos Control Cloud for your business. The Help menu is also available by clicking on the yellow question mark button in the top right of your screen or ...
Payment Held and need to dispatch.
Payment Held Flag has been removed and the customer can now process the order. To check if the payment is held: select * from ledger_prepayment where sorder_id = '?????' Update ledger_prepayment set hold_payment = '0' where prepay_id = '16437'
Confirm the Shipment of a Sales Order
Overview Before you can assign sales orders to couriers using courier integration you must first confirm that the details including the courier are correct. The following video show you how to do this and there are step by step instructions below. ...
Set Up Courier Bandings
Overview Once you have setup your couriers in Khaos Control Cloud, you can then setup the Courier Bandings. These determine which courier service your system will assign to a sales order. This video explains the process and there are step by step ...
How To Set Up Couriers
Before you can start using couriers in Khaos Control Cloud, you need to set them up. This video details the options available when configuring your couriers and step by step instructions are beneath. Go to [System Setup | System Data | Couriers]. ...