CRM & Communication Log
Client Query - Can I make sales source a mandatory requirement?
Question/Problem Can I make sales source a mandatory requirement? Resolution/Solution Yes, you can make sales sources mandatory requirement Steps Go to [System Setup | System Values | Sales]. Click Edit. Enable the Require Sales Source toggle. Click ...
Add a comm log entry for a sales order
Overview You can add a comm log entry for a sales order Configuration With the sales order open in Edit mode, select the CRM tab. Click +New and populate as required. Notes/Caveats Entries made against a sales order will also be visible from within ...
Use a Customer’s History Matrix within a Sales Order
Overview The history matrix allows you to easily add items that a customer has previously bought and would like to purchase again. This is useful if they can't remember the precise name or colour of the item. Usage In the sales order in edit mode. ...
Change the email contact on a sales order
Overview This video explains how you can change the email address that the sales order documentation is sent to by changing the delivery contact on the sales order. There are step-by-step instructions below the video. Steps In a sales order in Edit ...
Print or email order acknowledgement
Overview You can print or email a sales order acknowledgement to a customer, this video explains how to do this from a sales order. There are step-by-step instructions below the video. Steps Open the sales order. Click on the Actions button. Select ...
Set Up Company Statuses
Overview This video will show you how to set up different statuses used in a company record. A step by step guide can be found below the video. Steps In System Setup, open System Data. Double click in the Customer Status line to open the table. Enter ...
Create a Comm Log Entry in a Sales Order
Overview It is possible to add a communication log entry from a sales order. This will then appear in the customer's Comm Log. This is useful if the customer has a query or if they want you to know something, for example changes to their ...
Lost Demand in Sales Orders
Overview This video will show you how to use lost demand in sales orders and report on lost demand items. Lost demand is where the customer no longer wishes to purchase an item either because they have found it cheaper elsewhere or it might be out of ...