Using the Admin Portal

Using the Admin Portal

Overview  

This video will show you how to use the Admin Portal in the system, this can be to add your credit card details, purchase credits, pay for services or add new users. There are step by step instructions below the video to guide you through some of the processes.

Notes/Caveats 

Note: if you are paying for KCC services from any EU country, the system will not remove the VAT unless you have already provided us with a VAT Reference.



Usage

Add or update contact details

The administrative contact details for your account are used to inform you about important information, so it’s important to keep them up to date.
  1. In the Account area of the Admin Portal, click on the Update email address/contact details button.
  2. Enter your password.
  3. Add a new email address or you can leave blank to keep the existing email address.
  4. Add a new contact number, or again you can leave blank to keep the existing contact number.
  5. Click on the Update Details button.
  6. A message will inform you that your details have been successfully updated.

Change the admin password

  1. In the Account area of the Admin Portal, click on the Change password button.
  2. Enter your current password.
  3. Enter your new password.
  4. Click on the Change Password button.
  5. A message will inform you that your password has been successfully updated.

Create a new payment

  1. By linking a credit card to your account, these can be used to automatically pay for any future invoices from Khaos Control Cloud.
  2. Click on Payments.
  3. In the Payment Details area at the top of the screen, the system will inform you if you don’t have any valid payment details.
  4. To add new payment details, click on the Add Payment Details button. 
  5. Add your billing address information, forename, surname and address.
  6. Click on the Add Card button at the bottom.
  7. Add your card details, name, card number, expiry date and CVC number.
  8. Click on the green Confirm card details button at the bottom.
  9. A message will be displayed to state that your transaction was successful.
  10. Click on the Return to Account.
  11. The Payment Details area will now be updated with the card number. If you need to update or change the card, click on the blue Change Payment Details button.

Viewing current credits

You can see your current credits in the Credits area below the Payment Details. This will also state the date and number of credits that you have purchased. The invoice for credits can be downloaded.

Purchasing more credits

  1. To purchase more credits, click on the Click here to purchase new credits link.
  2. Enter the number of credits to purchase. The system will let you know the cost per individual credit as well as the total cost for the number of credits you wish to purchase.
  3. Click on the blue confirm button.
  4. Confirm your payment by clicking on the blue Pay Now button.
  5. A message will be displayed to state that your transaction was successful.
  6. Click on the Return to Account.


Where can I see my invoices?

In the Payment screen, scroll to the bottom to see all your invoices. You may need to move along the pages to find an invoice. Invoices can also be downloaded 

Pay for services

  1. Click on Services
  2. Select the service you wish to purchase.
  3. Select the number of hours.
  4. Click on the blue Create Invoice button.
  5. In the Create Invoice screen, click on the blue OK button.
  6. You can either view the invoice or pay now.
  7. Click on the pay now link.
  8. Select the invoice you wish to pay by ticking the checkbox to the left of the invoice.
  9. Confirm your payment by clicking on the blue Pay Now button.
  10. A message will be displayed to state that your transaction was successful.
  11. Click on the Return to Account.


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