Client Query - Shiptheory Process

Client Query - Shiptheory Process

Question

I am integrated with Shiptheory, how do I know what courier is being used?

Solution

This depends on your Shiptheory setup. 

If you have followed the guide here, Setting up Shiptheory, and have specified service codes then your KCC system will select a courier in accordance with your Couriers, Courier Bandings and Channel setup screens. To confirm which courier has been selected print either the Sales Invoice or the Delivery Note from within [Sales Invoice Manager] and the courier will be shown at the top right hand side.

If you have followed the guide here, Setting up Shiptheory, and Shipping Rules within Shiptheory then your KCC system should not select a courier (Your system settings may override this). On the Delivery Note and Sales Invoice it will the name of your Shiptheory courier as entered in Step One instruction 7.1 of the guide however your shipping labels will be those of the courier selected by Shiptheory.

If you use Royal Mail OBA and need to produce a manifest, this needs to be carried out from within your Shiptheory account.