The Returns Process(es)
The Returns Process(es)
Overview
This article is broken down in to the different ways of creating a return, the different types of return and refunding the sale if needed.
Creating a new Customer Return
How To:
Create a New Customer Return
How To:
Add Stock Items to a Return
How To:
Create a Return from a Sales Order
How To:
Create a Return without an Exchange
How To:
Record a Return Reason Against an Item Being Returned
Processing a Customer Return with an Exchange
How To:
Create and Process a Like-for-Like Exchange
How To:
Create and Process a Customer Return where the Exchange Items are worth more than the Return Items
(Full process)
How To:
Process a Customer Return Where the Exchange Items Cost Less Than the Return Items
(Create the Return using one of the steps in the Create section)
How To:
Process Customer Returns Using Sites
(This process will book returned stock in to a different site such as quarantine)
Refunds
How To:
Creating a Customer Return With Refund
(Full process) - Not suitable for Account Customers.
How To:
Create a Return without an Exchange
(Full process)