The Returns Process(es)

The Returns Process(es)

Overview  

This article is broken down in to the different ways of creating a return, the different types of return and refunding the sale if needed.

Creating a new Customer Return

Processing a Customer Return with an Exchange

How To: Process a Customer Return Where the Exchange Items Cost Less Than the Return Items (Create the Return using one of the steps in the Create section)
How To: Process Customer Returns Using Sites (This process will book returned stock in to a different site such as quarantine)

Refunds

How To: Creating a Customer Return With Refund (Full process) - Not suitable for Account Customers.
How To: Create a Return without an Exchange (Full process)

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