Overview
Manually Refresh Channel Stock Levels
Overview Sometimes you may wish to manually push your stock levels to your channels, typically if new items have been added. Usage 1. Go to the stock item screen. 2. Green select the relevant stock items. 3. Select Grid actions in the top right ...
Common Channel Import Errors -needs review
Amazon BigCommerce eBay Items listed on eBay without a SKU If you have an item(s) listed on eBay without a SKU you will, by default, experience an import error (Stock Code Unknown) when trying to bring orders for these items into KCC. Steps to ...
Import Stock Items from Channel
WARNING This procedure should not be carried out if you: Have duplicate stock items Have stock items with multiple SKUs, variations or options Have the same stock item on different channels not using the same SKU Please Note: We have no control over ...
Channel Orders Not Importing (Token Expiry)
Question/Problem Channel orders not importing from channel but were importing yesterday. Resolution/Solution Although this could be for a number of reasons, a sudden stop of orders importing suggests an authentication issue. Certain channels only ...
Control Stock Levels On Your Channel
Overview This video will show you how you can control how stock levels are uploaded to your online channels. There are three step by step methods below the video on these procedures. For Amazon the way the system matches when uploading stock items is ...
Difference between - Retry Download and Retry Import
Overview When in the Channel's Imported Orders screen and clicking the Orange Grid Action Button there are two option should an order need to be brought back into the system. Retry Download Retry Download will try to download the order from our back ...
Incorrect Stock Levels Pushed to Channel(s)
Question/Problem Channel stock levels are not correct. Resolution/Solution This happens if an item is created on an ecommerce site (channel) with a quantity not matching that in Khaos Control Cloud (KCC) or if the stock level is manually adjusted ...
Stock Price Synchronisation for 3rd Party API - to be reviewed
In order to enable stock prices in KCC to be sent to your 3rd Party API channel, the following process must be carried out: Go to [Channels] and open your 3rd Party API channel. Click Edit. Go to the [Main | Setup Tab]. Disable the Don't Upload Stock ...