Overview
Manually Refresh Channel Stock Levels
Overview Sometimes you may wish to manually push your stock levels to your channels, typically if new items have been added. Usage 1. Go to the stock item screen. 2. Green select the relevant stock items. 3. Select Grid actions in the top right ...
Client Query - Uploading stock levels to a channel if there is more than a certain quantity of that stock item available
Question/Problem Is there a way to set a stock item profile to only upload a stock level to a channel if there is more than a certain quantity of that stock item available? Resolution/Solution Yes the system can do this. Steps Open the channel in KCC ...
Common Channel Import Errors -needs review
Amazon BigCommerce eBay Items listed on eBay without a SKU If you have an item(s) listed on eBay without a SKU you will, by default, experience an import error (Stock Code Unknown) when trying to bring orders for these items into KCC. Steps to ...
Import Stock Items from Channel
WARNING This procedure should not be carried out if you: Have duplicate stock items Have stock items with multiple SKUs, variations or options Have the same stock item on different channels not using the same SKU Please Note: We have no control over ...
Client Query - Orders not Importing from Channel
Question/Problem Some orders are not importing from my channel. Resolution/Solution Although there could be a number of reasons for this, the most common have been detailed below and assumes your channel is authenticated correctly. Please follow the ...
Channel Orders Not Importing (Token Expiry)
Question/Problem Channel orders not importing from channel but were importing yesterday. Resolution/Solution Although this could be for a number of reasons, a sudden stop of orders importing suggests an authentication issue. Certain channels only ...
Control Stock Levels On Your Channel
Overview This video will show you how you can control how stock levels are uploaded to your online channels. There are three step by step methods below the video on these procedures. For Amazon the way the system matches when uploading stock items is ...
Client Query - Lots of Channel Import Failures - Duplicates
Question/Problem There are a lot of channel import failures on channel(s), 'skipped - duplicate'. The orders have already imported, but there's a still lengthy list on the dashboard. What can I do? Resolution/Solution This error means the data that ...
Client Query - Error message when setting up channels in DEMO
Problem When trying to test a channel integration in my demo system, I am presented with errors at various stages of the authentication. Solution Channels on demo systems are not enabled by default. If you wish to enable channels in your demo system, ...
Client Query - How can I specify a stock quantity to be uploaded to my channels?
Question/Problem There are limits on how much stock I can sell on my sales channel, how can I limit the quantity KCC uploads? Resolution/Solution This can be done via stock profiles within the channel setup screen. Steps Go to the channel affected. ...
Client Query - Does the price charged to the customer in the channel pass through to Khaos Control Cloud?
Question/Problem Does the price charged to the customer in the channel pass through to Khaos Control Cloud? Resolution/Solution The shipping charge is applied by your channel (pre-order import) and is sent to KCC with the order and the delivery ...
Difference between - Retry Download and Retry Import
Overview When in the Channel's Imported Orders screen and clicking the Orange Grid Action Button there are two option should an order need to be brought back into the system. Retry Download Retry Download will try to download the order from our back ...
Incorrect Stock Levels Pushed to Channel(s)
Question/Problem Channel stock levels are not correct. Resolution/Solution This happens if an item is created on an ecommerce site (channel) with a quantity not matching that in Khaos Control Cloud (KCC) or if the stock level is manually adjusted ...
Client Query - Are the Channel shipping rules and Khaos Control Cloud courier banding linked in any way?
Question/Problem Are the Channel shipping rules and Khaos Control Cloud courier banding linked in any way? Resolution/Solution Yes, partly The channel sends the delivery service requested by the customer with the sales order. If the Channel Order ...
Client Query - Enable Channels for Khaos Control Cloud
Problem Client would like their channels enabling on their system. Solution Enter "channelnewclient" into the command window and press enter - This will not prompt anything it will just refresh the screen but will enable the channels for them.
Stock Price Synchronisation for 3rd Party API - to be reviewed
In order to enable stock prices in KCC to be sent to your 3rd Party API channel, the following process must be carried out: Go to [Channels] and open your 3rd Party API channel. Click Edit. Go to the [Main | Setup Tab]. Disable the Don't Upload Stock ...
Client Query - Why are my channel stock levels for move withs incorrect?
Question/Problem Move with items are not updating stock levels correctly on my channels. Resolution/Solution Please make sure Calc Rel Potential option is ticked against the channel stock setup which can be found in [ Channels | Main | Stock ] ...