eBay
Client Query - How to Re-authorise your eBay Token
Question/Problem eBay token has expired, how can I re-authorise it? Resolution/Solution To re-authorise you eBay token follow the below steps: Steps Open the Channels area of the system. Select your eBay Channel that you need to reauthorise the ...
Client Query - Ebay Out of Stock
Question/Problem My eBay channel is not reporting zero stock levels correctly. Cause This is due to the setting of the Out of Stock option in your eBay account rather than in KCC. Resolution/Solution This must be enabled if you require KCC to send a ...
Client Query - eBay Stock Matching
Question/Problem My eBay channel is not matching any stock items for stock levels or order import, why is this? Resolution/Solution Although there could be a number of reasons, the most likely is due to matching an incorrect value in KCC. eBay ...
Error code 12002 (eBay channels)
Problem When linking to my eBay channel I receive an error code 12002. Solution This issue occurs due to a connectivity issue between KCC and eBay. Commonly it is due to the channel not being enabled when the Begin Auth button is selected. However, ...
eBay error code 932
Problem Channel not working and error message "Error 932: Auth token is expired, User needs to generate a new token for this application" is displayed in the Feedback | Notifications tab. Solution There are several reasons why the ebay token has ...
Set Up an eBay Channel
Overview This video explains how to set up a new eBay channel in Khaos Control Cloud. This video should be used in conjunction with the KCC eBay Integration Guide and the How To Control Stock Levels On Your Channel video.
Client Query - eBay Channel Importing Historical Orders
Question/Problem eBay channels are importing orders from before the KCC integration. Resolution/Solution There is no known solution for this issue although it is a problem eBay are aware of. eBbay technical documents state that the cache has some ...
KCC eBay Integration Guide
Before You Begin This document is intended to be used as a resource alongside the How To Set Up an eBay Channel and How To Control Stock Levels On Your Channel videos on our Support Portal which we highly recommend you watch beforehand. By default, ...