Processing Customer Returns
Client Query - Exchanges for US KCC Clients only
Question/Problem None of my Level 2 Stock Types have a TaxJar Product Tax Code recorded against them. In this scenario, how do I perform an exchange for an Out Of State sales order and not have KCC applying tax to the exchange? Resolution/Solution We ...
Client Query - Refunds Paid as Sash
Question/Problem All our refunds carried out as part of a return are being paid as cash and the method used to pay the sales order. This means our bank account is more difficult to reconcile. Cause Whilst this may be an annoyance, it is a feature of ...
Client Query - How do I Refund Orders That Have a Date Prior to KCC
Question/Problem How do I do refunds for orders that have dates before we started using KCC? Resolution/Solution This can be done by using the Create New Customer Return option within the system. The following link will explain how to create a new ...
Client Query - How can I edit the credit note created as part of a return?
Question/Problem How can I edit the credit note created as part of a return? Resolution/Solution You can edit the amount on the credit note by selecting 'Go To Credit Note' option from the Actions menu when creating the Customer Return. In the credit ...
Returned item refund at price paid
Overview You can raise a refund for an item at the price that was originally paid by the customer. Usage You can see the items a customer has purchased in the [Customer Service | Product Analysis] screen. Steps Go to [Company] and select the customer ...
Using Customer Return Status
Overview This video will show you how to use customer return status in Khaos Control Cloud. This is useful if you wish to record at what stage the return is before it is processed, for example awaiting arrival or arrived and awaiting processing. You ...
Set Up Return Reasons
Overview This video will show you how to set up return reasons for use when creating a customer return. Step by step instructions can be found below the video. Steps In System Setup, open System Data. Double click on the Return Reasons line to open ...
Khaos Control Cloud Setup Guide - System Data - Return Reasons
Overview This page is intended to compliment the training you undertake to help you set up your Khaos Control Cloud for your business. The Help menu is also available by clicking on the yellow question mark button in the top right of your screen or ...
Using the Customer Returns Analysis Report
Overview This video shows you how to analyse your customer returns. A step by step guide can be found below the video. Steps In Returns, click on the Returns Analysis button. Use the Filters button to run the report by Date Range and/or Return ...