Xero Accounting
Common Errors for Xero and How to Resolve
Valid Connection Required when trying to export This error means you need to reconnect your Xero to Khaos Control. You may already be connected to Khaos Control within Xero. If this is the case, you will need to log into your Xero account, click on ...
Adding and mapping additional nominals to my Xero or QuickBooks Integration
Overview If you have added more nominals in your external accounts system (Xero or QuickBooks), and wish to map them to nominals in Khaos Control Cloud you need to get the nominals again and then you can map them. Usage Get Nominal Accounts Fetching ...
Exporting Non-Grid Data Out of The System
Aim You can export various types of data into a CSV by generating them within the reports part of the system, you can do so by following the steps below; Steps 1. On the Navigation Bar, select Reports. 2. Select Ad-Hoc reports and you will be given ...
Xero Error - Not Connected
Aim If you have a Xero error stating that your status is not connected, you need to disconnect from your Xero accounts and then reconnect. Steps 1. Log into you Xero account. 2. Click on the button in the top right and select Manage connections from ...
Remove Duplicate Level 2 Stock Types
Overview You may wish to delete unused stock types, either created in error or surplus to requirement. Usage In order to delete a Stock Level 2 in Khaos Control Cloud when there aren't any other Stock Levels or Stock Items assigned to it you can ...
Does the Xero integration allow overpayments?
Question/Problem Does the Xero integration allow overpayments? Resolution Yes, overpayments are possible using the Xero integration. You will be able to spot overpayments as the reference will start OP and will have the full overpayment amount. The ...
What happens if an invoice number already exists in my integrated accounts package?
Question/Problem What happens if an invoice number already exists in my integrated accounts package? Resolution/Solution Nothing. The system will record an error in the 'Feedback' grid of the [Accounts | Accounts Sync | Export] screen and the invoice ...
Invoice too large to upload to Xero
Question/Problem When trying to upload an invoice to Xero, I am receiving an error stating that it is too large to upload, what should I do? Cause This is due to restrictions imposed on the API by Xero. Resolution/Solution If you are receiving this ...
Stopping Pre-payments being Sent to Xero
Question/Problem How do you stop the prepayment part of the order that appears in Xero from being exported? Resolution/Solution [Accounts | Accounts Synchronisation]. Click Edit. For the option "Don`t Export Payments" Enable the Toggle. Toggle ...
Enabling Multi-Currency when Synchronising with Xero
Overview This video explains how to enable the multi currency option when synchronising Khaos Control Cloud with Xero. Step by step instructions can be found below the video. Steps How to enable the multi currency option when synchronising Khaos ...
Creating Authorised Invoices when Synchronising With Xero
Overview This video explains the use of the 'Create Authorised Invoices' toggle in the Xero synchronisation screen Steps When this feature is enabled all invoices sent to Xero from Khaos Control Cloud will automatically be marked as authorised within ...
Using an Integrated Accounts Package with KCC
Introduction When integrated with an accounting package (Quickbooks or Xero) there are some processes that must be performed in order for your accounting software to syncronise with KCC. Some processes must be performed within your accounts package ...
Managing your Xero Stock Nominal
Question/Problem My Stock Nominal does not update and my CoS is incorrect in my accounts package Cause The default behaviour when exporting Purchase Invoices is to map the Khaos Control Cloud purchase nominal to General Expenses in Xero. It is ...
Sales Nominals for use in Xero
Question/Problem I need to keep track of sales of a specific level 2 stock type, how can I do this when integrated with Xero? Resolution/Solution To do this you will need to map a sales nominal to the Level 2 stock type. First create the Nominal code ...
Can I export to Xero using 4 decimal places?
Question/Problem I wish to sync my KCC system to Xero using 4 decimal places, how do I set this up? Resolution/Solution It is currently not possible to sync 4 decimal places to Xero, due to limitations on the API.
Error - List of Xero Error Messages
This page contains a list of Xero error messages and links to the pages that describe the error and how it is dealt with. Account Numbers/Codes A Validation Exception Occurred - The Account Number Already Exists Error message "A validation exception ...
Support for KCC Xero
Page to add details of how to support Xero for KCC Problems Connecting to Xero If a customer has recently been migrated to v2 of Xero integration and are getting a 500 error when trying to connect, it probably means that they are currently connected. ...
Disconnect xero account
Problem Customer wishes to have their Xero account disconnected. Solution Support only. update xero_config set config_value = null where config_id=1000
Identifying part shipped orders when integrated with Xero
Question/Problem How do I identify all invoices for a sales order that was shipped in multiple shipments? Resolution/Solution Your Xero account will use either the Sales Order number or the Associated Ref as a secondary reference which will be ...
A Validation Exception Occurred - The Account Number Already Exists
Question/Problem Invoices will not sync with Xero and the following error is displayed: A validation exception occurred The Account Number already exists, please enter a different Account Number. Cause This error commonly occurs due to a mismatch in ...
Xero Error - Pending invoices not exported or payments are not imported
Question/Problem When Synchronising with Xero not all pending invoices are exported or payments imported. Cause There could be many reasons why this could occur but we have listed the two most common below. Resolution/Solution 1 If your Xero ...
Client Query - Pay opening balances when integrated with Xero
Question/Problem Existing company opening balance does not allocate to customer after payment taken in Xero. Resolution/Solution This process assumes that you are already integrated with Xero before beginning. Steps Disable the Xero integration. Go ...
Synchronising to Xero Error - Contact Already Assigned
Question/Problem When Synchronising with Xero the following error is displayed "A validation exception occurred. The contact name **** is already registered to another contact": Cause The error message is stating that you already have a contact by ...
Xero API Limit
Overview Our Accounts integrations with Xero has certain limitations on the API. Many of these limitations are imposed on us by Xero. Notes/Caveats The Xero API has a call limit of 5000 per day with no more than 60 in any one minute. Each invoice ...
Client Query - Is it possible to push purchase orders into Xero as drafts
Question/Problem Instead of exporting purchase invoices from KCC to Xero, is it possible to export a purchase order from KCC into Xero as a draft purchase order? Resolution/Solution It's possible to export Purchase Invoices as drafts by turning off ...
Xero Error message A validation exception occurred Account code or ID must be specified
Question/Problem The feedback "A validation exception occurred Account code or ID must be specified" is being received when synchronising one or more invoices with Xero. Cause There may be nominal account mappings missing within your Xero integration ...
Client Query - Old Invoices have not synced through to Xero
Question/Problem Invoices older than 30 days have not synced through to Xero. Resolution/Solution The Xero integration is limited to looking back at the last 30 days of invoices from the current date. Any invoices older than 30 days will need to be ...
Xero Integration Guide
Integrating with Xero Introduction This guide details the steps required to enable and configure your Xero Integration in Khaos Control Cloud in order to start exporting information to your Xero account. There are help videos in the different ...
Xero - API limit reached
Only 60~ calls can be made to the Xero API per minute.
Xero - pre-existing Xero company IDs require clearing
--Problem: Xero ID could not be matched. Khaos Control support should clear this redundant Xero company ID from the database (XERO_EXPORTED for company record) --Statement to confirm entries for company record select * from xero_exported where ...
Enabling the MultiCurrency Option when Integrated with Xero
Overview The MultiCurrency option will send the currency information against transactions when integrating with Xero. To enable this and understand the options watch the video. There are brief instructions below the video. Steps Go to [Accounts | ...